Cancellation & Exchange

“The pride at Pablo Mode lies in your satisfaction”. Find our simple cancellation and return policies below:

Order Cancellation:

• An order may only be canceled if it has not been processed yet. Upon dispatch, our exchange policy will apply.
• Pablo Mode reserves rights to cancel orders when the stock is not available, there is a problem in payment, or errors in the price.
• We would rather recommend store credit or discount code instead of refunds.

Exchange Policy:

• All items bought online can be exchanged within 2 working days from receipt of the item.
• Exchange requests should be sent via email (pablomode.custom@gmail.com), SMS or WhatsApp, including a clear explanation of the reason for the exchange, to 03010945105.
• The item must be unused, with original tags, untouched packaging, and a valid invoice.
• Items must not show the presence of any odour, stains, or signs of use.
• Items purchased on sale will not be considered for the exchange.
• Pablo Mode can, at its own discretion, accept or deny exchange requests.

Damages and Claims:

• Exchange requests for damaged items, incorrectly sized items, or wrong items with manufacturing defects will be considered for exchange.
• Claims within the first 2 working days of receiving the goods are to be made along with the original invoice.
• Please allow up to one week for processing damage claims.